PRIVACY POLICY
PRIVACY STATEMENT
The protection of personal data is important to us. Please take note of the following information pertaining to the collection and processing of data when using our e-commerce platform. Hluma True Therapy uses and allows access to your personal data in accordance with the laws pertaining to data privacy.
Personal data (“data”) refers to all information that can be used to determine who you are or data which can be traced back to you, for example your name, your email address, IP address and telephone number.
If you have any questions regarding our data processing, your rights or this privacy policy please contact our data protection officers at info@hluma.co.za
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
- 1. To whom this Privacy Policy applies
This Privacy Policy applies to users of the ecommerce platform who are natural persons.
- 2. Data processing
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you contact us via the website we process the personal data you communicate to us e.g. your name, your email address and your request. The data can be accessed by responsible persons within Hluma True Therapy, as well as third party providers, who provide the technical system behind the Platform. These service providers are contractually obliged to comply with privacy requirements and confidentiality.
With your permission, we may send you emails about our store, new products, blog posts and other updates.
- 3. Purposes of data processing and legal basis:
We process the personal data to enable you to use the e-commerce platform and communicate with us via our website. Our legal basis to process the data is our legitimate interest to fulfil queries, orders and deliveries to our customers as a part of our customer service.
- 4. Retention period and controlling options:
We store the data as long as needed for the purposes described above. You may request the correction of incorrect personal data and completion of incomplete personal data.
- 5. Deletion/ Erasure
You may ask us to delete your data. Please note, excepted from the erasure rights are data that we need for the execution of contracts and for the assertion, exercise and defense of legal claims and data for which statutory, regulatory or contractual retention obligations exist.
Consents to data processing by means of cookies and tracking technologies can be revoked by corresponding settings in your browser or via the opt-out options described in detail under section C of this privacy policy.
- 6. Restriction of processing
You may, under certain circumstances, require the restriction of processing, such as: For example, if you believe your data is incorrect, if the processing is unlawful or if you object to the data processing. As a result, your data may be processed only to a very limited extent without your consent, e.g. for the assertion, exercise and defense of legal claims or for the protection of the rights of other natural and legal persons.
- 7. Opposition to data processing
You have the option to object to data processing for direct marketing purposes at any time. In addition, if you have special reasons, you may at any time object to the data processing that takes place on the basis of a legitimate interest.
- .8. Data portability
You have the right to receive the data you have provided to us and that we process on the basis of your consent or to fulfill the contract in a standard, machine – readable format and within the scope of the technically feasible to request direct transmission of this data to third parties.
- 9. Right to complain to a supervisory authority
You can file a claim with the respective data privacy supervisory authorities if you believe that our data processing does not meet the legal requirements or your rights have been infringed.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time, by contacting us at info@hluma.co.za
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – OUR STORE
Our store is hosted on the DIYweb4U platform. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through DIYweb4U data storage, databases and the general application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Hluma True Therapy stores your credit card data. Through the PayFast, a Level 1 service provider, information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
When a purchase is made on the Hluma True Therapy website, the buyer will be re-directed to the PayFast payment page were they can enter their card details within a secure environment.
This redirect process ensures that Hluma True Therapy does not handle or have access to any card information. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Hluma True Therapy’s Terms of Service (https://hluma.co.za/terms_of_service).
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@hluma.co.za
